The Leading Enterprise Mobile Messaging Solution in Malaysia
- Mass text messaging
- Flexible SMS API
- International SMS
- Automated Inbound Messaging
- Two Factor Authentication
- SMS Notifications and Alerts
- Reminders & Confirmations
- Convert Email to SMS
- Low-cost Automated Reminders
- Real Time Communication
The Most Complete Web SMS Software
Reliable solution for multi-channel business mobile messaging
- Send direct and mass SMS using an API gateway
- Send SMS directly via your email
- Web SMS Portal for Enterprise Messaging
- Send unique one time password verification
- Quickly send alerts during and after incidents
How Businesses Use Celcom Enterprise Messaging
PATIENT SMS ALERTS
Establish a personalised two-way mobile communication with your patients in real time. Integrate the platform with your existing database to create automated patient reminders & notifications to boost appointment attendance with inbound messaging.
CRISIS & INCIDENT MANAGEMENT
Ensure your message reaches the right person quickly during an emergency with mobile alerting. Send worker safety checks, track responses and raise an escalation with Celcom Enterprise Messaging online platform.
STAFF SMS NOTIFICATIONS
Leverage the power of SMS to send broadcast messages to your internal workforce. Generate automated notifications or one-off messages to employees. Create contact lists and access advanced reports to track open and read rates.
REDUCE APPOINTMENT QUEUES
Reduce waiting lists and manage appointment queues with SMS. Automate status updates and send interval appointment reminders. Allow patients to directly interact with your scheduling systems via SMS to confirm or reschedule their appointments.
SEND EMERGENCY AND INCIDENT ALERTS
Provide rapid broadcast notifcations and two way messaging throughout the hospital using Celcom Enterprise Messaging. Communicate during and after an incident using sophisticated features, and quickly send time-sensitive information using SMS.
USE APIS TO INTEGRATE SMS STAFFING
Improve performance of your current staffing solutions with Celcom Enterprise Messaging to effortlessly share and fill available shifts via SMS with on-call nurses, staff, caretakers, temporary workers, and contractors.
HIGH IMPACT SMS MARKETING
Integrate Celcom Enterprise Messaging and manage opt-in SMS programs to reach your customers directly for an improved customer experience. Send promotional offers and product announcements.
RETAIL DISTRIBUTION CENTRES OPERATIONS
Enable SMS messaging for end-to-end retail inventory, operations, logistics and product delivery processes using Celcom Enterprise Messaging.
DISTRIBUTION & INVENTORY MANAGEMENT
Celcom Enterprise Messaging integrates with existing retail logistics systems to automatically route shipment information received at stores and distribution centers using SMS delivery reports.
SHIFT OFFERS & STAFFING
Create worker pool and configure availability to enable automated staffing offers for viable candidates. The platform automatically sends automated SMS shift offers. SMS reminders are also sent to staff who confirm a shift.
MULTI-SITE RETAIL OPERATIONS
Celcom Enterprise Messaging can be used across multiple sites from a single, intuitive cloud-based portal. Advanced mobile messaging APIs & plug-ins integrate with your retail IT systems and extend broadcast SMS and email notifications.
HR, TRAINING & SAFETY COMMUNICATIONS
Set up robust scheduling and reminder functionalities that integrate directly with your existing retail training, HR and scheduling systems with Celcom Enterprise Messaging.
Celcom Enterprise Messaging is used to communicate important information to citizens, such as closures, weather events, pollution alerts and can also be used to send account-related information.
Celcom Enterprise Messaging facilitates powerful broadcasting with both 1-way and 2-way mobile alerting via SMS or email from an intuitive internet based portal.
“SMART” APIS FOR AUTOMATION
Celcom Enterprise Messaging uses advanced API capabilities including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
WEB SMS PORTAL & ADMIN
Celcom Enterprise Messaging includes a sophisticated online admin portal that can be accessed from any web browser, including from a mobile phone, and includes powerful real-time reporting.
Enhance governmental scheduling ERP and IT systems by integrated SMS. Immediate and targeted medium of delivery, that enables advanced capabilities such as scheduling, keyword routing and reply handling.
ADMINISTRATION, REPORTING AND ANALYSIS
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
ONE TIME PASSWORDS
Easily generate unique security tokens and send SMS via the internet to customers’ and employees’ as a One Time-Password (OTP) using Celcom Enterprise Messaging. Low-cost method to verify the identity of your users.
2-WAY MULTI-CHANNEL SMS PLATFORM
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
SMART INTEGRATION AND AUTOMATION APIS
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
MOBILE MESSAGING FOR B2C
Send powerful broadcast alerts that enable 1-way and 2-way B2C mobile alerting via SMS or email. Integrate, schedule and automate messages to reduce the need for manual processes and communicate information seamlessly to account holders.
CRITICAL INCIDENT MANAGEMENT
During an internal incident, get important messages across to staff quickly. Celcom Enterprise Messaging enables you to confirm the safety of workers and can track responses and escalate an issue if no response is received based on duration rules.
AUTOMATIC REMINDERS & CONFIRMATIONS
Make sending alerts and reminders easier by integrating enterprise messaging with your existing IT systems.
Send 1-way and 2-way mobile alerting via SMS or email from Celcom Enterprise Messaging’s single, intuitive cloud-based portal. Advanced mobile messaging plug-ins and APIs integrate with your hospitality IT systems and extend broadcast SMS and email notification abilities.
CUSTOMER LOYALTY & AMENITIES
Deliver powerful SMS marketing alerts using Celcom Enterprise Messaging via text message or email to schedule, integrate and automate communications to reduce manual processes when communicating important information to account holders.
SHIFT OFFERS & STAFFING
Create and configure worker pools and their availability on Celcom Enterprise Messaging. Automate SMS shift offers and enable the system to manage responses on your behalf by offering the shift to the first to respond.
MANAGE GUEST COORDINATION & AMENITIES
Send time-sensitive automated interactive alerts and reminders to guests to coordinate reservations, provide additional information and send instant perks or special offers to encourage customer loyalty.
INTEGRATED MOBILE MESSAGING PLATFORM
Leverage the smart integration capabilities of Celcom Enterprise Messaging using its APIs & plug-ins to integrate with your hospitality and facility IT systems to enable broadcast SMS and email notifications.
MANAGE & SEND ACCOUNT ALERTS VIA SMS
Automate SMS reminders for expected or late payments directly from Celcom Enterprise Messaging. Alert account holders of important account information and integrate enterprise messaging with hospitality IT systems to access an audit trail with full archival of all SMS conversations.
COORDINATE & COLLABORATE TEAMS
Manage small and large teams of operational staff. Celcom Enterprise Messaging syncs with existing operations systems to automate mobile messaging and integrate SMS as a tool to make your workforce more productive through sending and receiving real-time information
MOBILE B2C INFO ALERTS
Send 1-way and 2-way B2C broadcast alerts using Celcom Enterprise Messaging via SMS or email. Increase productivity by integrating, scheduling and automating messages and reduce the number of time-consuming processes when communicating with customers.
MANAGE CRITICAL INCIDENTS
When a critical event occurs, get crucial messages to the right people quickly. Use Celcom Enterprise Messaging to confirm the safety of remote workers, track responses and escalate issues using the online platform.
Automate the delivery of customer booking confirmations and travel reminders. Send informative travel requirements, route changes or delays. OEM integrates with account IT systems to track and report an audit trail with a full archive of all SMS conversations.
Manage opt-in marketing and loyalty programs by integrating and consolidating SMS with your CRM system to provide a tailored relationship with your customers. Provide your hubs and regional locations with the ability to send announcements, promotions and offers via SMS.
SMS API INTEGRATION
Enable Celcom Enterprise Messaging to integrate with your existing transport IT systems. Use OEM’s ‘smart’ messaging capabilities to track employee’ hours, vehicle turnaround times and repair requirements without impacting existing workflows. APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
Enterprise SMS Features
BULK BUSINESS SMS
EMAIL TO TEXT
CUSTOM SMS TEMPLATES