Online SMS Software for Business Communications

HIGH IMPACT SMS MARKETING

Integrate Celcom Enterprise Messaging and manage opt-in SMS programs to reach your customers directly for an improved customer experience. Send promotional offers and product announcements.

RETAIL DISTRIBUTION CENTRES OPERATIONS

Enable SMS messaging for end-to-end retail inventory, operations, logistics and product delivery processes using Celcom Enterprise Messaging.

DISTRIBUTION & INVENTORY MANAGEMENT

Celcom Enterprise Messaging integrates with existing retail logistics systems to automatically route shipment information received at stores and distribution centers using SMS delivery reports.

SHIFT OFFERS & STAFFING

Create worker pool and configure availability to enable automated staffing offers for viable candidates. The platform automatically sends automated SMS shift offers. SMS reminders are also sent to staff who confirm a shift.

MULTI-SITE RETAIL OPERATIONS

Celcom Enterprise Messaging can be used across multiple sites from a single, intuitive cloud-based portal. Advanced mobile messaging APIs & plug-ins integrate with your retail IT systems and extend broadcast SMS and email notifications.

HR, TRAINING & SAFETY COMMUNICATIONS

Set up robust scheduling and reminder functionalities that integrate directly with your existing retail training, HR and scheduling systems with Celcom Enterprise Messaging.

CITIZEN ALERTING

Celcom Enterprise Messaging is used to communicate important information to citizens, such as closures, weather events, pollution alerts and can also be used to send account-related information.

INCIDENT MANAGEMENT

Celcom Enterprise Messaging facilitates powerful broadcasting with both 1-way and 2-way mobile alerting via SMS or email from an intuitive internet based portal.

“SMART” APIS FOR AUTOMATION

Celcom Enterprise Messaging uses advanced API capabilities including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

WEB SMS PORTAL & ADMIN

Celcom Enterprise Messaging includes a sophisticated online admin portal that can be accessed from any web browser, including from a mobile phone, and includes powerful real-time reporting.

SYSTEM INTEGRATION

Enhance governmental scheduling ERP and IT systems by integrated SMS. Immediate and targeted medium of delivery, that enables advanced capabilities such as scheduling, keyword routing and reply handling.

ADMINISTRATION, REPORTING AND ANALYSIS

Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.

ONE TIME PASSWORDS

Easily generate unique security tokens and send SMS via the internet to customers’ and employees’ as a One Time-Password (OTP) using Celcom Enterprise Messaging. Low-cost method to verify the identity of your users.

2-WAY MULTI-CHANNEL SMS PLATFORM

Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.

SMART INTEGRATION AND AUTOMATION APIS

Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.

MOBILE MESSAGING FOR B2C

Send powerful broadcast alerts that enable 1-way and 2-way B2C mobile alerting via SMS or email. Integrate, schedule and automate messages to reduce the need for manual processes and communicate information seamlessly to account holders.

CRITICAL INCIDENT MANAGEMENT

During an internal incident, get important messages across to staff quickly. Celcom Enterprise Messaging enables you to confirm the safety of workers and can track responses and escalate an issue if no response is received based on duration rules.

AUTOMATIC REMINDERS & CONFIRMATIONS

Make sending alerts and reminders easier by integrating enterprise messaging with your existing IT systems.

FACILITY OPERATIONS

Send 1-way and 2-way mobile alerting via SMS or email from Celcom Enterprise Messaging’s single, intuitive cloud-based portal. Advanced mobile messaging plug-ins and APIs integrate with your hospitality IT systems and extend broadcast SMS and email notification abilities.

CUSTOMER LOYALTY & AMENITIES

Deliver powerful SMS marketing alerts using Celcom Enterprise Messaging via text message or email to schedule, integrate and automate communications to reduce manual processes when communicating important information to account holders.

SHIFT OFFERS & STAFFING

Create and configure worker pools and their availability on Celcom Enterprise Messaging. Automate SMS shift offers and enable the system to manage responses on your behalf by offering the shift to the first to respond.

MANAGE GUEST COORDINATION & AMENITIES

Send time-sensitive automated interactive alerts and reminders to guests to coordinate reservations, provide additional information and send instant perks or special offers to encourage customer loyalty.

INTEGRATED MOBILE MESSAGING PLATFORM

Leverage the smart integration capabilities of Celcom Enterprise Messaging using its APIs & plug-ins to integrate with your hospitality and facility IT systems to enable broadcast SMS and email notifications.

MANAGE & SEND ACCOUNT ALERTS VIA SMS

Automate SMS reminders for expected or late payments directly from Celcom Enterprise Messaging. Alert account holders of important account information and integrate enterprise messaging with hospitality IT systems to access an audit trail with full archival of all SMS conversations.

COORDINATE & COLLABORATE TEAMS

Manage small and large teams of operational staff. Celcom Enterprise Messaging syncs with existing operations systems to automate mobile messaging and integrate SMS as a tool to make your workforce more productive through sending and receiving real-time information

MOBILE B2C INFO ALERTS

Send 1-way and 2-way B2C broadcast alerts using Celcom Enterprise Messaging via SMS or email. Increase productivity by integrating, scheduling and automating messages and reduce the number of time-consuming processes when communicating with customers.

MANAGE CRITICAL INCIDENTS

When a critical event occurs, get crucial messages to the right people quickly. Use Celcom Enterprise Messaging to confirm the safety of remote workers, track responses and escalate issues using the online platform.

TRAVEL NOTIFICATIONS

Automate the delivery of customer booking confirmations and travel reminders. Send informative travel requirements, route changes or delays. OEM integrates with account IT systems to track and report an audit trail with a full archive of all SMS conversations.

SMS ALERTS

Manage opt-in marketing and loyalty programs by integrating and consolidating SMS with your CRM system to provide a tailored relationship with your customers. Provide your hubs and regional locations with the ability to send announcements, promotions and offers via SMS.

SMS API INTEGRATION

Enable Celcom Enterprise Messaging to integrate with your existing transport IT systems. Use OEM’s ‘smart’ messaging capabilities to track employee’ hours, vehicle turnaround times and repair requirements without impacting existing workflows. APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.