Hospitality Mobile Messaging Solutions

Celcom Hospitality SMS Shift Request

Celcom Enterprise Messaging Service is a mobile messaging solution for leading global hospitality operations and B2C communications for hotels, casinos, restaurants, cruise lines and tourism firms.

The solution is a comprehensive 2-way cloud mobile messaging solution delivered through a single user interface. The solutions provides inbound and outbound messaging capabilities using SMS and email and integrates with existing hospitality IT systems to automate communication and workflow processes throughout a single facility or across multiple locations for:

  • Facility operations
  • B2C mobile communication
  • Customer loyalty
  • Critical incident management
  • Worker, staff and mobile team collaboration
  • Account services alerts
  • One-time passwords (two-factor authentication)
  • System-integrated mobile messaging

The portal is built on the Soprano Mobile Enterprise Messaging Suite, an intelligent, international and feature-rich software platform. It currently delivers message volumes in excess of 50 million mission-critical messages a month across the world and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Integrated Messaging for Hospitality Operations

Hospitality Facility Operations

Facility Operations

Celcom Enterprise Messaging Service includes powerful broadcast alerting tools that enable 1-way and 2-way mobile alerting via SMS or email from a single, intuitive cloud-based portal. Advanced mobile messaging APIs & plug-ins integrate with your IT systems and extend broadcast SMS and email notification to your hospitality systems.

B2C Loyalty, Events & Amenities

Celcom Enterprise Messaging Service includes scheduling, integration and automation that can help to reduce the need for manual process when communicating important information to guests and customers.

Business Continuity & Incidents

Effectively manage critical events and communicate with your staff in a timely manner. Celcom Enterprise Messaging Service allows you to send workers safety check messages to validate if a worker is safe and can track responses and escalate if no responses are received based on duration rules.

Use mobile messaging to manage facility operations
Deploy an SMS solution as a part of your working operations plan

Operations & Facilities Management

SMS Staffing & Shift Offers

Create unlimited employee lists and set the availability parameters for each candidate. The platform automatically sends automated SMS text messages as shift offers to candidates. Simply specify the shift details and tell the portal which groups to ask. Automatic SMS reminders remind workers ahead of their scheduled shift.

Guest Coordination & Amenities Management

Celcom Enterprise Messaging Service sends urgent interactive automated alerts and reminders to guests to help coordinate bookings, provide information about facility or local attractions and to initiate instant perks or exclusive offers.

System-Integrated Mobile Messaging

The Celcom Enterprise Messaging Service advanced mobile messaging APIs & plug-ins can be easily integrated with your existing IT systems and extends SMS and email notifications to your hospitality and facility systems.

Use SMS for Worker Coordination and Facility Operations

Celcom Enterprise Message enables 2-way SMS for communication between staff to manage customers and guests. The cloud broadcast notification platform allows for rapid information to be sent via SMS to pre-configured teams of workers and staff.

Featured Use Case

Use smart text messaging to automate staffing and shift fulfillment. Candidates can respond at the push of a button, and receive timely reminder texts or emails before their shifts begin.

High-Volume B2C Mobile Messaging
Depend on a proven B2C messaging solution for enterprise

Marketing Communication & Customer Loyalty Programs

Customer and Member Loyalty Programs

Integrate SMS within your existing CRM systems and manage opt-in SMS programs. Achieve a direct and personal relationship with your customers. Provide your corporate or franchise locations with the ability to send discount offers, promotions, and announcements.

Manage Account Alerts via SMS

Use Celcom Enterprise Messaging Service to send automated account alerts and payment reminders by SMS. The portal integrates with account IT systems and can provide an audit trail with full archival of all SMS conversations..

Comply with Anti-SPAM Policies

Celcom Enterprise Messaging Service can help you comply with SPAM rules and regulation to ensure your lists and customer experience remain positive. The platform’s powerful capabilities enable you to manage both opt-in and opt-out subscribers with additional anti-fraud capabilities.

B2C Mobile Alerts via a Proven SMS Platform

Create opt-in SMS account management and loyalty programs and use Celcom Enterprise Messaging Service to automate and streamline how you send automatic reminders for payments, announcements and promotions. The messaging portal includes sophisticated tools for large-list management, multi-site deployments, high-volume performance and permissions-based real-time reporting.

Featured Use Case

Send URLs to HTML pages via SMS that provide more information for your account holders and customers.

Enable rapid internal alerts during a critical incident
Deploy an SMS solution as part of your business continuity plan

Business Continuity & Incident Management

Platform for Business Continuity Planning

Create your message templates and group lists (for example, different templates and lists for each location’s hospitality operations staff, teams and specialists, etc.). Or, import group lists and contacts from existing IT systems.

Urgent Response SMS & Worker Safety

Trigger alerts from any location, any time from any web browser. You can even initiate SMS alerts from your mobile device. The system is pre-configured so you can deploy time-sensitive information to the right people from wherever you are.

Adapt to Changing Circumstances Quickly

Add customised content to broadcast messages, and use the Celcom Enterprise Messaging Service to collate contact lists, request delivery notifcations and view real-time reporting during an event. Send ad hoc alerts anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.

Use SMS for Incident Response and Crisis Management

Celcom Enterprise Message can provide rapid broadcast notifications and 2-way SMS throughout each facility. The solution enables ongoing communication during and after an incident, and includes an online platform to rapidly send time-sensitive information via SMS to pre-configured teams of workers.

Featured Use Case

Utilise SMS to verify employee status and safety, and the StaffSafe application will track responses and automatically escalate an issue if no response is received.

Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can help you

Security Options for Connectivity

Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.

Permission & Consent Controls

Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.

Multi-site Setup

Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.

Dynamic List Management

Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.

24/7 Technical Support and Service

Celcom Enterprise Messaging Service is backed by a 24x7x365 highly available carrier support team.

Smart Integration and Automation APIs

Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.

Administration, Reporting and Analysis

Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.

Robust User Management

Celcom Enterprise Messaging Service offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.

2-way Multi-Channel Messaging Platform

Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.

Integrates With


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