Hospitality Mobile Messaging Solutions
Celcom Enterprise Messaging Service is a mobile messaging solution for leading global hospitality operations and B2C communications for hotels, casinos, restaurants, cruise lines and tourism firms.
The solution is a comprehensive 2-way cloud mobile messaging solution delivered through a single user interface. The solutions provides inbound and outbound messaging capabilities using SMS and email and integrates with existing hospitality IT systems to automate communication and workflow processes throughout a single facility or across multiple locations for:
- Facility operations
- B2C mobile communication
- Customer loyalty
- Critical incident management
- Worker, staff and mobile team collaboration
- Account services alerts
- One-time passwords (two-factor authentication)
- System-integrated mobile messaging
The portal is built on the Soprano Mobile Enterprise Messaging Suite, an intelligent, international and feature-rich software platform. It currently delivers message volumes in excess of 50 million mission-critical messages a month across the world and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.
Integrated Messaging for Hospitality Operations
Facility Operations
Celcom Enterprise Messaging Service includes powerful broadcast alerting tools that enable 1-way and 2-way mobile alerting via SMS or email from a single, intuitive cloud-based portal. Advanced mobile messaging APIs & plug-ins integrate with your IT systems and extend broadcast SMS and email notification to your hospitality systems.
B2C Loyalty, Events & Amenities
Celcom Enterprise Messaging Service includes scheduling, integration and automation that can help to reduce the need for manual process when communicating important information to guests and customers.
Business Continuity & Incidents
Effectively manage critical events and communicate with your staff in a timely manner. Celcom Enterprise Messaging Service allows you to send workers safety check messages to validate if a worker is safe and can track responses and escalate if no responses are received based on duration rules.
Use mobile messaging to manage facility operations
Deploy an SMS solution as a part of your working operations plan
Operations & Facilities Management
SMS Staffing & Shift Offers
Create unlimited employee lists and set the availability parameters for each candidate. The platform automatically sends automated SMS text messages as shift offers to candidates. Simply specify the shift details and tell the portal which groups to ask. Automatic SMS reminders remind workers ahead of their scheduled shift.
Guest Coordination & Amenities Management
Celcom Enterprise Messaging Service sends urgent interactive automated alerts and reminders to guests to help coordinate bookings, provide information about facility or local attractions and to initiate instant perks or exclusive offers.
System-Integrated Mobile Messaging
The Celcom Enterprise Messaging Service advanced mobile messaging APIs & plug-ins can be easily integrated with your existing IT systems and extends SMS and email notifications to your hospitality and facility systems.
Use SMS for Worker Coordination and Facility Operations
Celcom Enterprise Message enables 2-way SMS for communication between staff to manage customers and guests. The cloud broadcast notification platform allows for rapid information to be sent via SMS to pre-configured teams of workers and staff.
Featured Use Case
Use smart text messaging to automate staffing and shift fulfillment. Candidates can respond at the push of a button, and receive timely reminder texts or emails before their shifts begin.
High-Volume B2C Mobile Messaging
Depend on a proven B2C messaging solution for enterprise
Marketing Communication & Customer Loyalty Programs
Customer and Member Loyalty Programs
Integrate SMS within your existing CRM systems and manage opt-in SMS programs. Achieve a direct and personal relationship with your customers. Provide your corporate or franchise locations with the ability to send discount offers, promotions, and announcements.
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Manage Account Alerts via SMS
Use Celcom Enterprise Messaging Service to send automated account alerts and payment reminders by SMS. The portal integrates with account IT systems and can provide an audit trail with full archival of all SMS conversations..
Comply with Anti-SPAM Policies
Celcom Enterprise Messaging Service can help you comply with SPAM rules and regulation to ensure your lists and customer experience remain positive. The platform’s powerful capabilities enable you to manage both opt-in and opt-out subscribers with additional anti-fraud capabilities.
B2C Mobile Alerts via a Proven SMS Platform
Create opt-in SMS account management and loyalty programs and use Celcom Enterprise Messaging Service to automate and streamline how you send automatic reminders for payments, announcements and promotions. The messaging portal includes sophisticated tools for large-list management, multi-site deployments, high-volume performance and permissions-based real-time reporting.
Featured Use Case
Send URLs to HTML pages via SMS that provide more information for your account holders and customers.
Enable rapid internal alerts during a critical incident
Deploy an SMS solution as part of your business continuity plan
Business Continuity & Incident Management
Platform for Business Continuity Planning
Create your message templates and group lists (for example, different templates and lists for each location’s hospitality operations staff, teams and specialists, etc.). Or, import group lists and contacts from existing IT systems.
Urgent Response SMS & Worker Safety
Trigger alerts from any location, any time from any web browser. You can even initiate SMS alerts from your mobile device. The system is pre-configured so you can deploy time-sensitive information to the right people from wherever you are.
Adapt to Changing Circumstances Quickly
Add customised content to broadcast messages, and use the Celcom Enterprise Messaging Service to collate contact lists, request delivery notifcations and view real-time reporting during an event. Send ad hoc alerts anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.
Use SMS for Incident Response and Crisis Management
Celcom Enterprise Message can provide rapid broadcast notifications and 2-way SMS throughout each facility. The solution enables ongoing communication during and after an incident, and includes an online platform to rapidly send time-sensitive information via SMS to pre-configured teams of workers.
Featured Use Case
Utilise SMS to verify employee status and safety, and the StaffSafe application will track responses and automatically escalate an issue if no response is received.
Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can help you
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Multi-site Setup
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Celcom Enterprise Messaging Service is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Celcom Enterprise Messaging Service offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
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