Celcom Enterprise Messaging Service is a proven mobile messaging solution for transportation operations.
The solution is a comprehensive 2-way mobile messaging delivered through a single user interface for inbound and outbound messaging. Using SMS and email the portal integrates with existing IT systems to help automate communication and workflow processes throughout a single facility or across multiple facilities for:
- Operations and logistics management
- Safety & training
- B2C customer alerts and notifications
- Critical incident management
- Remote worker, field staff and mobile team collaboration
- Account services alerts
- One-time passwords (two-factor authentication)
- System-integrated mobile messaging
Celcom Enterprise Messaging Service is built on the Soprano Mobile Enterprise Messaging Suite, an intelligent, geo-redundant and feature-rich software platform that delivers message volumes in excess of 50 million messages a month worldwide and has demonstrated its ability to handle volume spikes and maintains high platform availability and reduces message delivery latency.
Mobile Messaging Solutions for the Transport Industry
Critical Incident Management
During critical events, quickly get your message to the right people. The Celcom Enterprise Messaging Service allows you to send staff safety check messages to confirm if a worker is safe, track responses and escalate critical issues that might arise.
B2C Mobile Alerts
Celcom Enterprise Messaging Service enables 1-way and 2-way B2C mobile alerting via SMS or email. Scheduling, integration and automation can help to reduce the need for manual process when communicating important information to account holders.
Internal Ops, Safety & Training
Celcom Enterprise Messaging Service is used to streamline operational tasks for efficiency across the transport industry. Examples include supporting operations deployments in the airline, train and bus industries.
Enable your team to respond rapidly during a critical incident
Deploy an SMS solution as a part of your business continuity plan
Manage Critical Incidents with Mobile Messaging
Business Continuity Planning
Create message templates and group lists (for example, different templates and lists for your remote or on-site workers, groups, security agents, specialists, first responders, etc.). Or, import contacts and group lists from existing IT systems.
Urgent Response Management
Use SMS to trigger alerts from any location. Alerts can even be initiated using SMS from a mobile device. The system is pre-configured so you can quickly get critical, time-sensitive information to the right people from wherever you are.
Adapt to Changing Circumstances
Easily add tailored content to broadcast messages, combine group lists, request delivery confirmations and view real-time reports during an event. Send ad-hoc notifications at anytime, or schedule automatic delivery of pre-written or recorded broadcast messages.
SMS for Crisis Management
Celcom Enterprise Message Service provides a rapid SMS broadcast notification system throughout the organisation. The portal enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send critical information using SMS to pre-configured teams of workers.
Featured Use Case
Use SMS to verify staff status and safety. The StaffSafe application can track responses and automatically escalate if no response is received depending on the duration rules you define.
B2C Messaging for Passengers & Travelers
Use a proven B2C messaging solution for informational mobile alerting
B2C Travel & Passenger Alerting
Information & Awareness Messaging
Integrate SMS with your existing CRM systems and manage opt-in marketing programs designed to achieve a more personlised relationship with your customers. Enable your hubs and regional locations to use SMS to send targeted promotions, discount offers, and announcements.
Travel & Transit Alerts
Send booking confirmation and travel reminders to customers. Inform passengers of ongoing or changing travel requirements, and send alerts about route changes or delays. The platform can integrate with account IT systems to record and present a full audit trail with an archive of all SMS conversations.
Comply with SPAM Policies
Comply with SPAM rules and regulation to ensure your lists and customer experience remain positive. The portal includes powerful capabilities enabing you to manage a whitelist (opt-in subscribe) and blacklist (opt-out unsubscribe) and has additional sophisticated fraud-protection capabilities as well.
Manage B2C Mobile Alerts on a Trusted SMS Platform
Send timely and relevant mobile communications using Celcom Enterprise Messaging Service. Use SMS to deliver upgrade opportunities to loyal customers prior to departure or send travel disruptions, such as those caused by bad weather. Manage large distribution lists using the suite of sophisticated tools and access real-time performance reports via the online platform.
Productive Mobile Messaging
Use mobile messaging for internal coordination, training and safety management
Productively Manage Internal Operations
Foster Team Collaboration
Celcom Enterprise Messaging Service is used by transport firms to manage teams and groups of operations workers. The platform syncs with existing operations systems to automate mobile messaging and integrate SMS as a productivity tool for sending and receiving real-time information.
Safety & Training Messaging
Celcom Enterprise Messaging Service can establish a mobile capability to provide ongoing safety and training information to workers and ops teams, and SMS can provide a real-time and high-impact means of updating teams about changing priorities or situations.
System Integration & APIs
Integrate Celcom Enterprise Messaging Service with your transport IT systems. Use the ‘smart’ messaging capabilities to track workers’ hours, turnaround times and repair requirements without jeopardising existing workflows. APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
Mobile Messaging for Transport Operations
Celcom Enterprise Message Service provides rapid broadcast notifications and 2-way SMS between employees and operations teams across multiple locations. The portal enhances your existing online systems, such as using SMS one-time passwords for account authentication. The solution is used widely as a complement to leading IT administration systems, CRM systems, and well as various industry alerting and facility IT systems.
Featured Use Case
Use Celcom Enterprise Messaging Service to resource temporary and vacant shifts using automated mobile shift offers. Deliver shift details to a target group of contacts and reward the shift to the first to respond and most reliable candidates. Automatic SMS reminders will ensure workers arrive for their scheduled shift.
Get Mission-Critical Mobile Messaging
From security to productivity, start benefiting from our messaging platform
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Celcom Enterprise Messaging Service is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Celcom Enterprise Messaging Service offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
Get Started Today
Speak with someone on our team to learn how we can help you