Messaging Solutions for Finance Organisations
Celcom Enterprise Messaging Service has a robust track record of providing mobile messaging solution for financial institutions in the insurance, banking, and financial services industries.
The solution delivers 2-way mobile messaging through a single user interface for inbound and outbound messaging. It uses SMS and email and integrates with existing IT systems to help automate communication and workflow processes within single or multiple facilities for:
- B2C mobile alerts
- Account services alerts
- One-time passwords (two-factor authentication)
- Critical incident management
- Remote worker, field staff and mobile team collaboration
- System-integrated mobile messaging
The service is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, international and feature-rich software platform that currently delivers in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.
Integrated Messaging for Financial Institutions
Manage Internal Incidents
During critical events, quickly get your message across and communicate with your staff. Celcom Enterprise Messaging Service allows you to send employees safety check messages to validate if a worker is safe and can track responses and escalates if no responses received based on duration rules.
Mobile Messaging for B2C
Celcom Enterprise Messaging Service includes powerful customer broadcast alerting tools that enable 1-way and 2-way alerting via SMS or email. Scheduling, integration and automation reduces the need for manual process when communicating important information to finance account holders.
System-Integrated Messaging
Celcom Enterprise Messaging Service uses advanced messaging APIs & plug-ins that integrate with your IT systems and extend broadcast SMS and email notifications to your financial institution systems.
Enable rapid internal response during a critical incident
Integrate an SMS solution within your business continuity plan
Incident Management
Business Continuity Planning Platform
Create message templates and group lists (for example, different templates and lists for your various financial institution staff, agents, specialists, etc.). Or, import group lists and contacts from existing IT systems.
SMS for Critical Response & Employee Safety
Trigger mobile alerts from any web browser, from anywhere in the world, 24 hours of the day. You can even initiate SMS broadcasts from your mobile device. The system is configured so you can quickly deploy time-sensitive information to the right people – wherever you are.
Rapidly Adapt to Changing Circumstances
Add custom content to messages, and use the Celcom Enterprise Messaging Service platform to combine group lists, request delivery confirmations and view real-time reporting during an event. Send notifications at anytime, or schedule automatic delivery of written and recorded messages.
Crisis Management and Incident Response Using SMS
Celcom Enterprise Message Service provides a rapid broadcast notification system and 2-way SMS for financial enterprises. The platform enables ongoing communication during and after an incident, managed from an online portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers.
Featured Use Case
Use SMS to verify the safety and status of your employees. The StaffSafe application tracks responses and automatically escalates if no response is received based on duration rules you establish.
B2C High-Volume Mobile Messaging
Trust in a proven B2C messaging solution for enterprise
B2C Mobile Messaging
SMS for Customer Marketing
Integrate SMS with your existing CRM systems and manage opt-in texting programs designed to achieve a personal relationship with your customers. Enable your retail or franchise locations to send promotions, discount offers, and announcements.
Manage Account Alerts via SMS
Use Celcom Enterprise Messaging Service to send automated SMS reminders for payments or to alert account holders about important account information. Celcom Enterprise Messaging Service integrates with your account IT systems and can provide an audit trail with an archive of all SMS conversations.
Protect Against SPAM & Fraud
Celcom Enterprise Messaging Service helps you comply with SPAM legislation to ensure your customer experience remain positive. The portal includes powerful capabilities that enable you to manage a whitelist (opt-in subscribe) and blacklist (opt-out unsubscribe) and has sophisticated fraud-protection capabilities.
Manage B2C Mobile Alerts via an Online Platform
Use Celcom Enterprise Messaging to create opt-in SMS account management and loyalty programs to automate reminders for payments due or late payments, announcements, account messages and promotions. Included are sophisticated tools for list management, multi-site deployments, permissions-based real-time reporting and high-volume performance.
Featured Use Case
Use SMS to send links to HTML landing pages that provide further information for your customers.
Automate and Schedule Mobile Messages
Deploy a business-grade messaging platform that integrates
API-Integrated Mobile Messaging
Sophisticated “Smart” APIs
Celcom Enterprise Messaging Service comes with advanced API capabilities and major APIs including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
One-Time Passwords
The portal has the ability to generate a one-off security token that can be sent via SMS to your customers’ and employees’ mobile devices as a One-Time-Password (OTP). This OTP is then used as a 2nd form of login authentication for an economical method to verify the identity of your users.
Automated Reminders & Confirmations
The platform connects with your existing IT systems to send automated alerts and reminders.
APIs to fully integrate SMS into your existing IT systems
Celcom Enterprise Messaging Service can be used to complement your existing online systems such as One-Time-Passwords, 2-way Messaging, and Broadcast Alerting. The service is widely used today as an enhancement to leading financial institution IT administration systems, CRM systems, and well as various industry alerting and facility IT systems.
Featured Use Case
Integrate SMS to deliver one-time-passwords via SMS to handsets to validate the identity of employees and customer account holders. The platform integrates seamlessly with existing online and ecommerce systems. Two-factor authentication via SMS removes the requirement for physical hardware security tokens.
Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can benefit you
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Multi-site Setup
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Celcom Enterprise Messaging Service is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Celcom Enterprise Messaging Service offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
Integrates With
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