Messaging Solutions for Healthcare
Celcom Enterprise Messaging Service is an enterprise mobile messaging solution for healthcare organisations and hospitals. The solution easily integrates inbound and outbound mobile messaging with existing IT systems to automate operational workflow processes and communication throughout a single or multiple facilities for:
- Crisis and incident management
- Employee and team collaboration
- Patient alerting and notifications
- Appointment reminders
- System-integrated mobile messaging
Celcom Enterprise Messaging Service is built on the Soprano Mobile Enterprise Messaging Suite, an intelligent, global feature-rich software platform that delivers over 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume peaks and maintain high message delivery speeds and platform availability.
Integrated Messaging for Hospitals & Healthcare Organisations
Crisis & Incident Management
During a crisis, it’s vital to get your message across and communicate with your workforce quickly. Celcom Enterprise Messaging Service enables you to send safety check messages to employees to validate if a worker is safe, track their response, and also escalate an issue if no responses are received.
Send Patient Alerts
Use a cost-effective solution to communicate with your patients at scale. Create unique two-way mobile interactions with your patients in real time. Our platform easily integrates with your existing database to create A2P patient notifications and reminders to boost engagement and appointment attendance.
Internal Notifications
Leverage the power of SMS to broadcast messages to your workforce. Create system-generated automated notifications or alerts to your staff. It’s easy to create lists and use advanced reporting to track open and read rates.
Communicate Easily During Emergencies
Deploy an SMS solution for business continuity planning
Emergency Response Management
Platform for Business Continuity Planning
Create group lists and message templates in advance (for example, different templates and lists for different hospital staff groups such as doctor, specialist, and first responder, etc. groups). You can also import group lists and contacts from existing hospital IT systems.
Urgent Response & Employee Safety SMS
Trigger mobile alerts from any web browser, from any location and at any time. In fact, SMS broadcasts can even be started using your mobile device. The system is pre-configured so you can quickly deploy urgent information to the right people – wherever you are.
Quickly Adapt to Changing Circumstances
Add custom content to messages, and use the Celcom Enterprise Messaging Service to combine group lists, request delivery confirmations and view real-time reporting during an event. Send one-off notifications at anytime, or schedule automatic broadcast messages.
SMS for Emergencies and Incident Management
Celcom Enterprise Message can provide a rapid emergency broadcast system and 2-way SMS throughout the hospital. The platform enables continuous communication during and after an incident, and includes an online portal to rapidly send time-sensitive information via SMS to pre-configured teams of hospital or healthcare workers.
Featured Use Case
Use SMS to verify the status and safety of your workforce. The StaffSafe application can track responses and automatically escalates an issue if no response is received based on a pre-defined time period.
Send Automated Appointment Reminders
Reduce patient failure-to-attend rates using SMS
Reduce Missed Appointments with SMS Reminders
Reduce Wait Lists and Appointment Queues
Reduce long wait lists and manage queues by using SMS to automate status updates and re-confirm appointments at regular time intervals. Patients can easily interact with your systems using SMS to confirm or reschedule their appointments.
Appointment Management Using SMS
Reduce the amount of failure-to-attends by allowing patients to cancel, reschedule, or provide additional information right from their mobile devices. Their responses are captured, automatically processed and updated in your scheduling systems.
Integrate SMS Into Scheduling Systems
Celcom Enterprise Messaging Service integrates with most your existing hospital scheduling, calendar and contact database systems to extend your capabilities to include SMS as a tool for appointment management.
Use SMS for Patient & Staff Communications
Handle appointment changes and send automated appointment reminders to patients to improve failure-to-attend rates and shorten waiting list queues with enterprise messaging. SMS removes the need for costly phone calls, and unlike email the SMS messages will reach your patients directly on their mobile phones.
Featured Use Case
A trial study in Europe highlighted that missed appointments can be reduced by approximately 25% using SMS to notify patients about the cost of each missed appointment.
Schedule Shifts Quickly & Efficiently
For on-call staff, nurses, caretakers, temporary workers, and contractors
Automate Hospital Staffing & Processes
Send SMS Staffing & Shift Offers
Create unlimited staff pools and configure the availability for each candidate. The platform automatically sends automated SMS text messages as shift offers to potential workers. Simply specify the shift details and tell the portal which groups to ask.
Automate Manual Staffing Processes
The portal only sends messages to available candidates. To accept a shift offer, candidates simply reply using SMS with a ‘Y’. The platform awards the shift to the first person to respond, and politely notifies everyone else that the shift has been filled.
Use SMS for Reminders & Confirmations
The platform sends timely automatic reminders to ensure shift candidates don’t forget they’ve committed to a shift, which helps ensure that the shift is successfully covered.
Staffing solution integration using SMS messaging APIs
Enhance your current staffing software with the mobile platform to easily send SMS to fill open shifts for on-call staff, nurses, caretakers, temporary workers, and contractors.
Featured Use Case
Use smart text messaging to automate the fulfillment of your staffing and shifts. Candidates respond at the push of a button, and receive reminder emails or texts before their shifts begin.
Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can help you
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Multi-site Setup
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Celcom Enterprise Messaging Service is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Celcom Enterprise Messaging Service offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
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